Privacy Policy
LUMI LUXURY SPA, as an organization that deals with personal data on a daily basis, considers itself committed to the regulated matters and obligations imposed by the new European legislation on data protection, constituted, in particular, by Regulation (EU) 2016/679 of the Parliament and of the Council (on the protection of natural persons with regard to the processing of personal data and on the free movement of such data), commonly known as GDPR.
At LUMI LUXURY SPA, we value and attach the utmost importance to the trust you place in us and ensure that your personal data is secure and processed with complete privacy. Privacy, confidentiality and transparency are three key elements in the relationship of trust we establish with our Clients.
The processing of your personal data allows, among other purposes, the development and direct marketing of the products and services that we believe are the most appropriate to the profile and needs of each Client.
This Privacy Policy establishes how LUMI LUXURY SPA uses the personal data of its Customers and potential Customers and consists of the following sections:
Who is responsible for the processing of your personal data
The entity responsible for the collection, processing and storage of personal data is L.S.S.S. Pools & Gardens Unipessoal Lda, headquartered at Rua Francisco Sá Carneiro Lagoa Residence Bloco D D14, 8400-386 Lagoa – Portugal. For data protection purposes, LUMI LUXURY SPA may be contacted at the address identified above, by registered letter with acknowledgment of receipt, or, alternatively, by e-mail privacy@lumiluxuryspa.pt.
How we collect your personal data
We collect personal data when you purchase products or our services and when you contact us through our channels (phone, email, whatsapp, social networks, in writing), or when you browse our website. The collection can be done orally, in writing through the LUMI LUXURY SPA website or through our own tracking technologies such as the cookies we use on our website (specified in the point below).
Tracking Technologies and Cookies
Our website uses Cookies and similar Tracking Technologies to track activity on our website and store certain information. This Tracking and Storage of certain information is done to activate and enhance certain features of our website, and to make the browsing experience on our website more effective. Cookies do not record any personal information about a user, and identifying data will never be stored. The tracking technologies used are: cookies, beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:
Cookies or Browser Cookies.
A cookie is a small file placed on your device, it can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting to refuse cookies, our service may use cookies. Visit www.aboutcookies.org for more information about Cookies and how they affect you and your browsing experience.
Web Beacons
Certain sections of our Service and our emails may contain small electronic files known as web beacons (also known as clear gifs, pixel tags and single-pixel gifs) that allow the Company, for example, to count users who have visited those pages or opened an email and other website-related statistics (e.g., to record the popularity of a particular section and to check system and server integrity).
The information stored in the cookies mentioned here is used exclusively by LUMI LUXURY SPA, with the exception of Google Analytics, which is used and maintained by Google for statistical and research analysis purposes.
Google Analytics is one of the most widely used and trusted analytics solutions on the web, which allows us to help us understand how you use the site and how we can improve your experience. These cookies may track how much time you spend on the site and pages you visit so that we can continue to produce relevant content. For more information about Google Analytics cookies, please refer to the official Google Analytics page.
All browsers allow the User to accept, refuse or delete cookies, namely by selecting the appropriate settings in the respective browser. The User can configure cookies in the “options” or “preferences” menu of the browser.
For what purposes and on what basis may your personal data be used
The personal data collected on this website is for the purpose of responding to contact requests, quotes, appointments, recruitment applications, complaints and suggestions, information in general and for legal purposes necessary if you enter into any contract or commercial transaction with our company and the information, personal or not, is not transmitted to third parties.The personal data collected may also and possibly be processed for statistical purposes, for information dissemination or promotional actions and for communication actions, through direct communication, whether by correspondence, email, messages or any other electronic communications service, however, prior information and the collection of express authorisation for the latter purposes is always ensured, Users may, at any time, exercise their right to object to the use of their personal data for other purposes that go beyond the management of the relationship with LUMI LUXURY SPA.
What personal data may be collected
Identification and contacts: Name, ID number, tax identification number, photograph, signature, address, telephone number or email address.
Biographical data: Date of birth, gender, nationality, place of birth, marital status, household information, educational qualifications, or data about the profession.
Usage data: Usage Data may include information such as your device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Service through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique ID, your mobile device’s IP address, your operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.
How we keep your personal data secure
The security of personal data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. Although LUMI LUXURY SPA strives to use commercially acceptable means to protect your personal data, it cannot guarantee its absolute security. LUMI LUXURY SPA has implemented the appropriate security measures and systems to protect your personal data against destruction, alteration and unauthorized access, including: (i) mechanisms to control access to information systems and data; (ii) specialized security systems (e.g. firewalls, antivirus, intrusion detection systems); (iii) mechanisms for recording the actions carried out by employees, Clients and other users of information systems (e.g. access, alteration, deletion of personal data); (iv) mechanisms for encryption, pseudo-anonymization and anonymization of data; (v) physical security measures to protect the premises (e.g. physical access control, video surveillance, various alarms); and (vi) the awareness and training of LUMI LUXURY SPA’s employees and partners in terms of information security and personal data protection.
How long we keep your personal data
Personal data will be kept by LUMI LUXURY SPA for the time necessary for the proper performance of the purpose for which they were collected and other legal requirements, and such data will be kept until the holder expresses the right to oppose the continued processing of their data, if no other reason arises.
Who we may share your personal data with
LUMI LUXURY SPA only processes personal data duly authorized and subject to prior information to the respective holders and for the purposes listed. Any additional secondary data processing is only carried out if (i) they are compatible with the purposes authorized and communicated to the data subjects or (ii) if they are the subject of a new specific and explicit consent of the data subjects. Except in the context of compliance with legal obligations, under no circumstances will there be communication of users’ personal data to third parties that are not subcontracted entities or legitimate recipients, nor will any communication be made for purposes other than those mentioned above.
How you can change or withdraw your consent
LUMI LUXURY SPA guarantees the exercise of the rights of the data subjects regarding the respective processing. The rights of the holder are: access; rectification; the opposition; the withdrawal of consent; forgetfulness; limitation; portability; not to be subject to exclusively automated decisions and to complain to the National Data Protection Commission (CNPD).
The formalization of contacts in this regard is governed by the applicable legislation and the rules of the Code of Administrative Procedure, except for exceptions considered by law. Any request to exercise data protection and privacy rights must be addressed to LUMI LUXURY SPA, in writing, by the respective data subject, in accordance with the procedure and contact described below.
Please contact us for more information or questions regarding the Privacy Policy
Email : privacy@lumiluxuryspa.pt
L.S.S.S. Pools & Gardens Unipessoal Lda
[Re: Responsável pela Compliance RGPD]
Morada: Rua Francisco Sá Carneiro Lagoa Residence bloco D D14, 8400-386 Lagoa
NIF:515602400
Your data protection rights
If you are dissatisfied with our use of your personal data or with our response after exercising any of these rights, you have the right to lodge a complaint with your supervisory authority (Comissão Nacional de Proteção de Dados – CNPD | Rua de São Bento, n.º 148, 3º, 1200-821 Lisboa | Tel: +351 213928400 | Fax: +351 213976832 | Email: geral@cnpd.pt).
Complaints and suggestions
Users of the services and products provided by LUMI LUXURY SPA have the right to lodge a complaint, either by registering in the Complaints Book or by submitting a complaint to the regulatory authorities using the link https://www.livroreclamacoes.pt/. They can also make suggestions through an e-mail sent to the following address: info@lumiluxuryspa.pt.
